Complaints Procedure
At CHAOS Radio, we take our responsibilities as a licensed broadcaster seriously and strive to provide high-quality programming for our listeners. If, however, you do have a complaint about something you’ve heard on our station, we’re here to help.
How to Make a Complaint
To ensure we can address your concerns quickly and effectively, please include the following details in your complaint:
- The name or title of the programme.
- The date and time of the broadcast.
- A brief description of the issue or concern.
You can submit your complaint through the following channels:
- Email: feedback@chaosdigital.uk
- Phone: 01872 228844
- Post: Camills Studio, Camels, Veryan. Truro, Cornwall, TR2 5PJ, FAO: Complaints
What Happens Next?
Once we receive your complaint, we will:
- Acknowledge your complaint within 2 working days.
- Investigate the matter thoroughly.
- Respond to you with the outcome of our investigation within 28 working days.
Escalating Your Complaint to Ofcom
If you are not satisfied with the outcome of your complaint or believe it has not been resolved, you can escalate it to Ofcom, the UK’s communications regulator.
Ofcom investigates complaints about issues such as:
- Harmful or offensive material.
- Inaccurate or misleading content.
- Inappropriate scheduling of programmes.
To contact Ofcom:
- Visit their website: www.ofcom.org.uk/complaints
- Call them on: 0300 123 3333
